Section 3 — Customer evidence responsibility
Customers are responsible for the accuracy, legality, completeness, authorization, and appropriateness of evidence they upload or submit through the console.
AttestLayer does not independently verify the truth of all underlying business claims unless a specific written agreement states otherwise.
AttestLayer may reject, fail, or request clarification for submissions that do not meet the applicable evidence rules, format requirements, or acceptable-use boundaries.
Section 4 — PASS/FAIL credit behavior
Unless a checkout page, order form, or signed agreement states otherwise, the following credit rules apply.
- PASS consumes 1 verified PASS issuance credit.
- FAIL burns 0 credits.
- SLA timing starts after PASS, not after upload or initial submission.
- Unused monthly credits do not roll over unless a written plan term states otherwise.
Section 5 — Deliverables and downloads
Console deliverables may include buyer packets, binder PDFs, manifests, receipt chains, verification instructions, and related outputs.
Customers may download available deliverables. Downloaded copies remain outside AttestLayer’s control.
Hosted access, re-export, retained access, and workspace continuity depend on the customer’s active plan, product terms, and applicable retention policy.
Section 6 — Verification
Verification is part of the issued proof model.
Console access is not required for a reviewer to verify an issued packet where public or offline verification materials are provided.
Console subscriptions do not sell “verification staying live.” Subscription plans may provide retained workspace access, re-export, refresh, support, and monthly PASS issuance capacity depending on plan terms.
Section 7 — Support boundaries
AttestLayer support may assist with account access, upload issues, submission workflow, PASS/FAIL operational questions, buyer packet re-export, billing/account questions, and verification instructions.
AttestLayer does not provide legal advice, audit opinions, compliance certifications, buyer approval guarantees, or advice that replaces the customer’s own professional, legal, security, or compliance review.
Section 8 — No certification or legal opinion
Console outputs, PASS results, buyer packets, manifests, binders, receipts, and verification materials are not audit opinions, legal opinions, compliance certifications, SOC 2 replacements, ISO certifications, buyer approval guarantees, or substitutes for buyer diligence.
Customers remain responsible for their own compliance, legal obligations, buyer communications, and underlying evidence accuracy.
Section 9 — Account security
Customers are responsible for securing their own email accounts, devices, internal systems, authorized users, access controls, and approval workflows.
Customers must promptly notify AttestLayer if they believe a console account, invitation, workspace, or related access method has been compromised.
Tokens, sessions, and API keys
Console tokens, sign-in links, invitations, and API keys must be treated as confidential. Customers must not share them outside authorized users. API keys, where enabled, may be scoped, rotated, or revoked depending on plan and account configuration. Customers must promptly notify AttestLayer if any token, invitation, session, workspace, or API key may have been exposed or misused.